Buy Official. Drive with Confidence.
At KW Auto, our commitment to safety, reliability, and customer satisfaction doesn’t end at the showroom. Every vehicle sold through our official European network is rigorously tested, EU-certified, and backed by dedicated after-sales support tailored to your country’s standards.
Recently, we’ve seen an increase in RAM vehicles entering Europe through unofficial channels.
These vehicles may:
- Not meet EU safety, emissions, or homologation standards
- Lack compatibility with regional service tools and software updates
- Not be eligible for the manufacturer’s recalls campaign orfull servicesupport
While grey market vehicles may appear similar, they can have hidden costs, reduced performance, and limited recourse in case of issues.
Benefits of buying through our official network:
- Certified EU vehicles: compliant with all regulations
- Warranty & 24/7 Roadside Assistance
- Trained technicians & genuine parts
- Vehicle connectivity & regular software updates
- Direct connection to the global brand
We encourage all customers to consult an official dealer before purchasing. Protect your investment, ensure full support, and enjoy the peace of mind that comes with buying officially.
Q & A
A parallel import vehicle—also known as a grey market vehicle—is one that has been imported into a country or region through channels not authorized by Stellantis or its official distributor in that territory.
These vehicles were typically manufactured for sale in a different market and may therefore:
- Notcomply withlocal safety, emissions, or certification standards.
- Lack compatibility with regional diagnostic systems or service tools.
- Not be eligible for warranty or service support, except where required by local law.
Authorized service centers may, at their discretion, accept grey market vehicles for servicing.
However:
- They are notobligatedto provide service or warranty support for such vehicles.
- Warranty coverage is not guaranteed, and any provision of warranty shall be subject to local mandatory laws and regulations.
- Parts compatibility or diagnostic support may be limited due to differences in vehicle configuration and market specifications.
- Limited availability of spare parts.
- Potential incompatibility with local fuel, emissions, or software standards.
- The navigation system, telematics, and infotainment system depend on the vehicle's origin and cannot be updated to meet EUspecifications
- Resale value may be lower than vehicles sold through official channels.
Look for:
- A VIN or specifications that do not match local market standards.
- Missing official service records from regional dealers.
- An owner’s manual or labels in a foreign language.
- The original destination country listed on the build sheet.
We are always happy to guide you on your RAM journey, for more information on where and how you can have the best RAM experience, reach out to the authorized distributors in your region.
In most cases, no:
- OTA (Over-the-Air) updates and connected services (such as telematics or infotainment updates) notfunction properly or may be region-locked.
- The vehicle may not be eligible for future software updates or improvements.
Manufacturers and authorized distributors do not recommend the purchase or import of grey market vehicles due to associated risks and lack of support, as these vehicles are not necessarily designed according to regional specifications.
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